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Embroidered Tulle Wedding Dress With A-Line Silhouette and V-Neck
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
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Processing and Shipping - Our made to order dresses take time to make and ship. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are rolled tightly and shipped in plastic dust bags for the most efficient method of shipping. Upon receiving your dress you should immediately hang the dress up. There will be wrinkles but they should come out in a few days of hanging up your outfit.
Returns - please see our return policy for full details on returns.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already or are in transit.
All orders are subject to our return policy. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis. We do not take return on dresses for sizing when customer has provided their sizing to us.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size). The same dress in larger sizing may look slightly different.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up when first tried. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.
Q. What does Made To Order mean? A made to order piece is only made up when an order is placed saving consumers money and being eco-friendly with sustainable fashion alternative to mass produced clothing. Each piece is made for a specific person in their size by the information provided to us. In general Made To Order clothing is not returnable for these reasons and only returnable for true defects or wrong item.
0
Processing and Shipping - Our made to order dresses take time to make and ship. Please check with us for estimated delivery dates before you order. Some dresses may come sooner but it depends on the dress you order, they are all made to order and some dresses may take longer to complete. Every dress has a final inspection before packaging and shipping. Starting the production process for made to order clothing, our vendor cuts the fabric only after you place your order, which means less waste and it keeps the cost down for you. All dresses are shipped inside out to avoid damage and are rolled tightly and shipped in plastic dust bags for the most efficient method of shipping. Upon receiving your dress you should immediately hang the dress up. There will be wrinkles but they should come out in a few days of hanging up your outfit.
Returns - please see our return policy for full details on returns.
Changes to orders - we begin processing your order as soon as it is placed in order to deliver to you as soon as possible. After 24 hours changes may not be able to be made on a order.
Order Cancellations - orders may be cancelled up to 24 hours from payment for a refund on orders that have not been processed already or are in transit.
All orders are subject to our return policy. By purchasing from Tulle Lux Bridal Crowns & Accessories you agree to these policies.
Dress Order FAQ's Q & A
Q. I don't like the fit, what can I do?
Our dresses are newly tailored just for you. Everyone has different figure features. To ensure your dress fits, most dresses have a 1 inch seam for your local tailor to take in or let out dress seams.
We do offer up to $50.00 towards a seam alteration made within 30 days of receiving a dress on a case by case basis. We do not take return on dresses for sizing when customer has provided their sizing to us.
Q. I don't like the color, what can I do?
Some fabrics show differently depending on lighting, computer monitors, angles of photo. Slight color differences are not color defects or wrong delivery. However, if you receive the wrong color dress, contact us immediately.
Q. This dress doesn't look like the one I ordered, what can I do?
Every customer has a different consumption level. We prepare the dress according to the dress details on the site. The photos on our site are professional models made in size 2 or 4 for the dresses (except plus size). The same dress in larger sizing may look slightly different.
Q. My zipper is not zipping, what can I do?
Some dresses with thick seams or invisible zippers may not easily zip up when first tried. When you zip up, pull the zipper slowly and carefully. If the zipper gets stuck, pull the zipper backwards and forwards to adjust the teeth. if the zipper breaks, please bring to a local tailor to fix.
Q. My dress has a mark on it, what can I do?
All dresses are inspected before shipping. Dress will ship inside out to avoid marks. If there is a mark from the processing of tailoring, these marks can be removed with a tiny bit of clothing soap. Rub gently just on the mark with a damp soft towel and soap or get advice from a professional cleaner.
Q. What does Made To Order mean? A made to order piece is only made up when an order is placed saving consumers money and being eco-friendly with sustainable fashion alternative to mass produced clothing. Each piece is made for a specific person in their size by the information provided to us. In general Made To Order clothing is not returnable for these reasons and only returnable for true defects or wrong item.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
Shipping & Returns
Shipping
We deliver your parcel within 2–3 working days. As soon as your package has left our warehouse, you will receive a confirmation by email. This confirmation contains a tracking number that you can use to find out where your package is.
Returns
We offer free returns within 30 days. All you have to do is fill out the return slip that you received in your package and stick the prepaid label on the package.Please note that it can take 2 weeks for us to process your return. We will do our best to complete this process as soon as possible.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Diners Club, Discover and more.