Return Policy
Thank you for choosing Forever & Always for your shopping needs. We value your satisfaction and aim to provide a seamless shopping experience. Please review our return policy below.
Returns and Exchanges:
- Items must be returned or exchanged within 30 days of the purchase date.
- To be eligible for a return or exchange, items must be unused and in the same condition as when you received them. They must still have their tag and any packaging they came in.
- Returned items must not have any pet hair or smells, such as cigarette smoke, to be eligible for a refund or exchange.
Non-Returnable Items:
- Lucky Arrow Design products and jewelry are not eligible for returns or exchanges.
- Items purchased with sale tags are also not eligible for returns or exchanges.
- Special Orders of any dress. Any Deposit or amount paid is none Refundable
- Please note that dresses with sample tags may already have damage, and by purchasing them, you accept them in their condition as stated on the tag.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow a few days for the refund to be processed and reflected in your account.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
- Again, sample tag items already may contain damage. By purchasing sample tag items, you accept their as is condition.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact us. Forever & Always reserves the right to refuse any returns or exchanges that do not meet the above criteria or are outside the 30-day return window.